The Operations and Community Coordinator manages local project execution, evaluator databases, and field survey scheduling under the supervision of the Community and Operations Manager. Responsibilities include evaluator acquisition, survey validation, payment tracking, and maintaining community relationships. Candidates require a diploma in administration or a related field, 1-2 years of relevant project coordination experience, and fluency in Japanese.
We are growing! We are currently looking to hire an Operations & Community Coordinator to work with us remotely.
Who we are:
Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing:
In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.
- Handle the process of Evaluators acquisition for the forecasted missions in operating areas
- Ensure proper scheduling and execution of the fieldwork projects as per company standards
- Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
- Conduct surveys screening and validation
- Set appropriate pay rate to evaluations while making sure operation margin target is reached
- Contribute to the Evaluators Database optimization and make sure data are updated
- Maintain healthy relationship with Evaluators.
- Make sure the finance team has all their payment details of evaluators to receive their payments on time.
Requirements
What you will bring along:
- Diploma in Administration, Business, Management, or relevant field.
- At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
- Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
- Social media/Tech savvy (personal or professional)
- Microsoft Office skills required; other software knowledge is appreciated!
- Interest/ experience in social media outreach and community management
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Ability to work under pressure and to manage stress.
- Customer-service orientation
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