As part of the junior management team, the supervisor provides managerial support to maintain and improve customer service levels and staff supervision on the shop floor. Responsibilities include driving sales targets, executing visual merchandising standards, and assisting with staff training and development. Applicants need prior retail experience, strong communication skills, and numerical knowledge to monitor key performance indicators.
Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 110 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.
We are looking for a talented and passionate Supervisor for Cosmos Sport Store in Glyfada!
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
Training & Development
- Encourage personal progression throughout your store
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Requirements
- Experience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous).
- Excellent Time Management skills
- Strong verbal and written communication skills and interpersonal skills
- Excellent use of English language and computer skills
- Numerical and analytical knowledge to monitor KPIs
- Passion for sports and fashion
- Willingness to learn and tackle new challenges
Benefits
- Competitive compensation package & performance bonus
- Career development opportunities & education programs
- Free Diagnostic Tests for all our employees at the Euromedica Group's diagnostic centres
- Health & wellness programs to keep you active
- One day off, part of our "parents’ day off" program
- Generous employee discount in all our brands
- Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
- Extras, discounts and perks-We offer a variety of 100+ cool extras! Link here
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