Charles IT

People Operations Associate

Exceptional Service, Endless Improvement, Passionate People, Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to continued growth, we are seeking a People Operations Associate to support team members throughout the full lifecycle at Charles IT. This role will focus on onboarding and offboarding, team member support, and HR administration, while contributing to team member engagement and development initiatives across the organization. Responsibilities Serve as a point of contact for employee inquiries related to policies, the handbook, and benefits. Support and promote a positive employee experience through advocacy and relationship building. Coordinate onboarding and offboarding processes. Prepare and distribute offer letters, build project setups, and support onboarding logistics. Support the new hire experience, including structured check-ins and satisfaction tracking. Administer HR systems (Paylocity), including audits, documentation management, and compensation updates. Support benefits administration, including 401(k), open enrollment, and employee perks programs. Conduct employee check-ins to support performance, development, and career progression. Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys. Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up. Review timesheets for accuracy and track certification progress. Requirements Bachelor's degree in human resources or a related field, or equivalent experience. One to two years of experience in Human Resources or People Operations. Professional HR certification preferred. Strong communication and interpersonal skills. High level of organization and attention to detail. Ability to manage sensitive information with discretion and confidentiality. Benefits Investing in Our Team is Key to Our Success! Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings. Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance. Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs. Growth & Development: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs. That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more! Our Commitment to Inclusion: Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients. The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.