Team Leader
Team Leader
- 1 Vacancy
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Offer Salary
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For Freelance
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Job Description
Team Leader - Customer Service Liverpool (Hybrid - 2 days onsite per week, with flexibility)£28,000 - £33,000 per annum37.5 hours per week Shifts: Monday to Sunday, 8:30am - 8:30pmIncludes Bank Holida...
Team Leader - Customer Service
Liverpool (Hybrid - 2 days onsite per week, with flexibility)£28,000 - £33,000 per annum37.5 hours per week Shifts: Monday to Sunday, 8:30am - 8:30pmIncludes Bank Holidays Full-time onsite training initially
Brook Street is proud to be working with a market leader in customer service, supporting some of the world's leading brands. We're looking for an experienced and motivated Team Leader to join a fast-paced, high-performance environment and lead a team of Customer Service Associates.
Key Responsibilities
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Lead and develop a high-performing team to deliver exceptional customer service.
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Resolve customer queries with a 'Right First Time' approach.
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Coach, motivate, and inspire your team to meet and exceed targets.
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Build a positive and engaged team culture that promotes service excellence.
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Communicate key campaign performance insights to stakeholders.
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Drive continuous improvement in the customer journey and team performance.
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Identify and escalate service issues or emerging trends.
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Deliver both individual and team KPIs effectively.
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Work flexibly within a 7-day operational shift pattern.
About You
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Proven leadership experience in a contact centre or high-volume service environment.
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Skilled in performance coaching, team development, and situational leadership.
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Strong people management skills with the ability to motivate and influence.
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Passionate about delivering first-class customer service.
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Organised, quality-focused, and detail-oriented.
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A confident decision-maker with commercial awareness.
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Resilient, proactive, and self-motivated with a strong work ethic.
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Excellent interpersonal, verbal and written communication skills.
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IT proficient, especially with MS Office and general systems.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Job Overview
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Location
Liverpool, United Kingdom
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Offered Salary
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Industry
Sales & Marketing -
Date Posted
1 day ago
