German Speaking Customer Service Advisor
German Speaking Customer Service Advisor
- 1 Vacancy
- 1 Views
Offer Salary
Sign in to view salary
For Freelance
No
Job Description
Liverpool, L3 (Hybrid after training) £25,837.50 per annum 37.5 hours/week, Mon-Fri, shifts between 7:00?am-6:00?pm About the RoleWe are looking for a motivated and personable German-speaking Customer...
Liverpool, L3 (Hybrid after training)
£25,837.50 per annum
37.5 hours/week, Mon-Fri, shifts between 7:00?am-6:00?pm
About the RoleWe are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation.
Key Responsibilities
-
Handle all customer interactions in a prompt, friendly, and professional manner.
-
Interact with customers across all channels as a blended agent.
-
Provide a high-touch, personalised experience for every customer.
-
Answer questions, solve problems, and recommend services that meet customers' needs.
-
Promote memberships to non-members and advise customers on available services.
-
Ensure quality capture and maintenance of customer data.
-
Identify, highlight, and escalate service-related issues or trends as needed.
-
Meet and maintain individual and team performance targets.
Skills & Attributes
-
Fluent in German and English (spoken and written).
-
Excellent communication and interpersonal skills.
-
Strong problem-solving abilities and a customer-focused mindset.
-
Ability to work effectively across multiple channels and adapt to changing priorities.
-
Positive, proactive, and professional approach to work.
-
Experience in customer service is desirable but not essential; full training provided.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
- Share this job:
Related Jobs
Job Overview
-
Location
Liverpool, United Kingdom
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
9 hours ago
