Store Manager - Tod's
Store Manager - Tod's
- 1 Vacancy
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Job Description
Regional Talent Acquisition Luxury Retail F&B Employee Relations & Engagement AUB-Masters in Human Resource Management - MHRM As the Store Manager you will lead the boutique to achieve commercial exce...
As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brand's spirit within the dynamic environment in store.
Key Responsibilities- Conduct sales analysis, follow up on market trends and monitor the competition's activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix
- Produce quantitative and qualitative sales report
- Be present on the shop floor to generate sales and handle VIP customers
- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise replenishment process, inventory, and coordinate with back office, suppliers, logistics, marketing and merchandising team
- Coordinate with Mall Management on promotions, permits, security
- Manage, engage and delegate the responsibilities of the team, conduct appraisal and coaching
- Reconcile daily reports with Accounting Department; ensure accurate POS and finger scan machine
- Prepare, discuss and set staff monthly objectives; supervise stock transfers, present feedback
- Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
- Strong leadership, business acumen, and passion for delivering world class customer experiences.
- Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
- Excellent communication, people management, and problem-solving skills.
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