Store Manager Candylicious Dubai Mall

Company: Alabbar Enterprises

Location: Dubai, United Arab Emirates

Employment type: Full-time

Seniority level: Mid Senior level

Responsible for the overall retail operations performance (mainly sales growth, profit and cost figures) for the confectionery retail division with world class customer service and international standards, driving the full potential of the entire sales force.

• Direct retail operational activities to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
• Lead projects related to the confectionery retail section, including new concepts and store openings.
• Monitor competitor activity and conduct market surveys.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and determine cost reduction opportunities.
• Ensure adherence to financial targets and overall business goals.
• Assess customer satisfaction with products and services in coordination with store managers.
• Maintain professional relationships with customers to ensure prompt, high standard service.
• Handle customer suggestions and complaints efficiently.
• Ensure legal documents are current and renewed timely.
• Stay informed on market trends and propose relevant improvements.
• Collaborate with the buying team on product innovation and creativity.
• Support new concepts from fit out, recruitment, deployment, and training.
• Communicate operational activities with other departments to provide optimal service.
• Coordinate visual merchandising activities and meet brand guidelines.
• Monitor expiration dates and manage stock accordingly.
• Implement cost control measures continuously.
• Develop, implement, and grow operational procedures (SOPs) for existing concepts.
• Create and standardise training manuals and procedures.
• Design inventory systems for all concepts and streamline stock monitoring with the supply chain department.
• Lead operational matters across all concepts, providing guidance, training, and efficiency improvements.
• Support HR in setting KPIs for store managers and staff.
• Develop employee recognition schemes and enhance work culture.
• Recruit, train, coach, and develop the team to achieve personal best and deliver great customer experience.
• Train and assist store managers to maximise productivity.
• Address employee suggestions, comments, and grievances promptly and fairly.
• Evaluate team performance and implement personal development programs to create a succession plan.

• Bachelor's degree in Business Administration or related field.
• 3 5 years of experience in a similar role.
• Strong English communication and interpersonal skills.
• Leadership and team management experience.
• Financial acumen (P&L) and good financial management skills.
• Proficiency in Microsoft Office.

• Supportive and friendly team.
• Career growth opportunities.
• Competitive salary and benefits.