Shift Manager - Cairns YHA

Are you ready to help make the world a more connected place? This is a great career step with broad general management exposure.

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. We are a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International - a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

YHA Cairns Centra is ideally situated in the bustling centre of Cairns, boasting 209 beds across 59 rooms, all set in a relaxed ambiance with expansive outdoor living areas and verdant tropical flora. It's an excellent base for venturing into the extraordinary convergence of two World Heritage wonders: the Great Barrier Reef and the Daintree Rainforest. Immerse yourself in the reef's dazzling marine life through scuba diving or snorkelling, unveiling the breathtaking coral habitats. Meanwhile, Mission Beach provides a perpetual summer atmosphere in a tranquil coastal town, renowned for sightings of the rare cassowary.

We have an opportunity for a full time Shift Manager to join the Management Team. Reporting to the Property Manager, this role ensures the smooth and efficient running of the property and team, focusing on team leadership and providing exceptional service to guests in close collaboration with the Assistant Manager and Property Manager.

• Promote a friendly and welcoming atmosphere at the property and ensure that the property is representative of YHA values and mission
• Manage daily operations including check ins/outs, group movements, activities and events
• Constantly support the team to maintain high standards of hygiene and safety, providing hands on support when required
• Prepare shift reports and communicate relevant information to the Property Manager and other team members
• Act as the first point of contact in emergency situations, following established protocols and SOPs

• Experience as a Duty Manager, Shift Manager, Front of House Manager or any team leader role in an accommodation or Hotel style environment
• RSA, First Aid & CPR certification is beneficial
• Availability for a rotating roster
• Proven leader with a passion for seeing your team succeed

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together - We open doors for each other as well as our guests
• Give our best - We bring our best selves to work every day
• Put our guest first - We know great hosts make great holidays
• Think differently - We see problems as opportunities
• Have fun - We celebrate and enjoy being together

• Travel perks: Free stays across our network - because we love travel as much as our members do!
• Team adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing support: For you and your immediate family through our Employee Assistance Program
• Referral program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role! Apply for job