Service Engineer (m/f/d)

2 weeks ago

Employment Information

Identify2995537384

Open Positions1

Location Not Specified, United States

Your Mission

Coordinate installation, preventative, and reactive maintenance of KARL STORZ medical devices, including OR1 and telepresence equipment.
Collaborate with internal engineers, global technical teams, and external contractors to resolve customer issues efficiently.
Provide technical support and repair services both onsite and in-house, including diagnostics, maintenance, software updates, and remote assistance.
Ensure compliance with safety standards (AS/NZS3551) and company quality policies (ISO9001).
Manage spare parts usage, documentation, and reconciliation accurately.
Prioritise and respond to customer technical inquiries promptly, and communicate clearly at each service stage.
Estimate service costs for quotations and prepare equipment properly for international repairs when needed.
Maintain accurate service records in repair databases and uphold data confidentiality and intellectual property protection.

Your Talents

Tertiary qualifications in electronics, electrical engineering or biomedical engineering is essential.
Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment is preferred.
Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
The ability to read and understand schematics & the ability to carry out fine electronic and mechanical repairs including complex soldering tasks.
Technical equipment fault-finding skills is highly regarded.
An understanding of hardware including modules, power supplies and control signal conventions.
An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
A solid understanding of operating systems, networking and programming objectives.

Your Benefits