Quality Assurance Officer
Quality Assurance Officer
- 1 Vacancy
- 1 Views
Offer Salary
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For Freelance
No
Job Description
Overview Quality Assurance Officer role at Dicetek LLC.Preferably with the following knowledge and experience: Banking, work flow processes, call center, customer experience, and Excel reporting. Resp...
Overview 
Quality Assurance Officer role at Dicetek LLC.
Preferably with the following knowledge and experience: Banking, work flow processes, call center, customer experience, and Excel reporting.
Responsibilities- Complaints Handling Quality Assurance: Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
- Analyze complaints to ensure policies and standard operating procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
- Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided
- Accompany evaluations with meaningful and constructive feedback
- Set up processes and systems to make working with data more efficient
- Research new ways to make use of data
- Present information generated from data to relevant stakeholders
- Not Applicable
- Contract
- Quality Assurance
- IT Services and IT Consulting
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Industry
Other -
Date Posted
2 days ago
