Principal Claims Consultant - Group Insurance

A new transformational adventure awaits you 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation. Zurich is recognised as a Forbes 2024 World's Best Employers and Fortune's 2025 World's Most Admired Companies.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that is experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let's create a brighter future together, let's make a difference.

It's important to know what you do matters. At Zurich, we don't just cover, we care.

Role overview

As a Principal Claims Consultant, you will act as a technical expert, guiding claims teams to ensure best practices and high standards that drive customer satisfaction. This role involves providing expert advice on complex claims, policy adherence, product knowledge, upskilling our new starters, and overseeing decisions. Building strong relationships with internal and external stakeholders is essential, offering subject matter expertise to claims assessors, reinsurers, and partners.

You will support the Group Claims team by driving claim duration initiatives through proactive file reviews, reviewing audit results on behalf of the business, and ensuring data integrity for regulatory reporting. You'll also facilitate ad-hoc walk-ups and referrals to Legal (as required) and participate in other activities as needed. Regular Delegated Authority reviews for individual claim consultants and ongoing involvement in continuous improvement projects are integral to this position.

Important to your success - let's grow together

• Extensive experience in Group Life Insurance claims, particularly in a technical or senior assessing role.
• Deep understanding of technical claims matters, including non-disclosure, Life Code obligations, relevant case law, and handling complaints.
• Proven ability to coach, mentor, and support the development of team members, fostering technical excellence.
• Strong communication skills. Clear and empathetic communication with customers, colleagues, and stakeholders, especially when explaining decisions.
• Commitment to staying updated on industry changes and sharing best practices to enhance team performance and foster continuous improvement within the team.
• Skilled at building and maintaining robust relationships with internal teams, reinsurers, legal advisors, and external partners.

Belong. Zurich is here to support you

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (par ental leave).
• Hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
• AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup, with additional benefits through our Shine portal.
• Award-winning training programs and a culture that supports development and values individuality.
• Global, diverse, and inclusive teams; opportunities to collaborate, innovate, and make a positive difference beyond your role.
• Global mobility opportunities across more than 200 countries.
• Green Star rated offices, volunteering opportunities, and dress-for-your-day culture.
• Planting a tree for every new employee; recognition through various employer awards.

Zurich is an equal opportunity employer. We are committed to a fair and accessible recruitment process. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

If you want to start an adventure that will build a brighter future together, please apply today.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales
• Industries: Insurance

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Location details vary by posting.

Zurich is an equal opportunity employer. We are committed to ensuring fair recruitment processes and accessible opportunities for all candidates.

Senior Claims Consultant - General Liability

Claims-related roles: multiple locations including Sydney and North Sydney, NSW.

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