Lobby Ambassador

Hotel

The Lana - Dorchester Collection

Division & Department: Rooms - Front Office

Job Title: Lobby Ambassador

Contract Type: Permanent

Status: Full time

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

• You will be responsible for creating a seamless and welcoming experience by being consistently present in the lobby and ensuring our guests received nothing but the best experience throughout their journey.
• You'll also coordinate closely with departments such as Housekeeping, Front Office, Concierge, Valet and Creative Teams to ensure all guest movements, requests and preferences are communicated clearly and delivered on time.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Lobby Ambassador you'll have the opportunity to bring these to life and create memorable moments for our guests.
• You will manage all guests' arrivals and departures, including coordinating hotel car logistics and assisting guests arriving in their own vehicles.
• Be the central point of contact in the lobby, ready to respond to guest needs and anticipate any concerns before they arise.
• Engage with guests to enhance their profiles and communicate personal preferences to the wider team.
• Support the Creative Team in organizing special guest's moments and unique experiences.

• You'll bring your unique personality and passion for hospitality to the role and the team.
• You have a talent for guest engagement, anticipating needs, and coordinating across multiple departments in a fast-paced luxury environment.
• Communication is what keeps our departments running perfectly. You are confident in sharing clear, concise updates and providing exceptional service to our guests.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Additional languages skills such as Arabic, Russian, French or Mandarin are a plus.

Position location: United Arab Emirates, Dubai

We are an equal opportunities employer and welcome applications from all qualified candidates.