Learning And Development Specialist

Provide end to end learning and development services - needs analysis, calendar build, vendor management, budget control, delivery logistics, and effectiveness reporting supporting UAE terminals today and GCC expansion tomorrow.

• Consolidate training needs from performance reviews and HRBP consultations.
• Analyze competency gaps and prioritise programs against business strategy and budget.

• Draft a comprehensive L&D calendar and implementation plan in coordination with Operations and support functions.
• Develop, monitor, and re forecast the annual training budget; produce monthly variance reports.
• Recommend cost optimization measures (in house delivery, virtual learning, shared GCC roll outs).

• Maintain and continuously update the Training Directory / LMS with internal and external offerings.
• Identify new courses and expert vendors, including DP World Institute and overseas partners.
• Negotiate pricing and service levels; evaluate provider quality against DP World standards.

• Arrange all course logistics - enrolment letters, fee payment, travel, visas, accommodation - on time and within policy.
• Coordinate in house sessions with DP World trainers or virtual platforms; serve as class facilitator if needed.
• Ensure compliance with HSE, security, and quality procedures for on site training.

• Record all training completions and certificates in Oracle HRMS / LMS accurately and promptly.
• Collect participant feedback, calculate ROI metrics, and prepare quarterly effectiveness dashboards.
• Present root cause actions for low effectiveness programs to L&D Manager and HRBPs.

• Support competency framework updates, audits, and ad hoc talent projects (succession planning, policy refresh).
• Lead or participate in GCC wide or global roll outs of new learning technologies and initiatives.
• Mentor junior HR staff in L&D processes to build future leadership bench.

• Learning Management Systems (Oracle, Cornerstone, or similar)
• Virtual classroom tools (Teams, Zoom, Articulate)
• Learning Management Systems: Demonstrates advanced proficiency in Oracle LMS, Cornerstone, or an equivalent platform; trains others on course upload, enrolment workflows, and reporting dashboards.
• Budget Tracking & Cost Analysis: Builds and maintains annual L&D budgets; analyses actual vs plan variances using Excel / Power BI and recommends corrective actions.
• Vendor Sourcing & Contracting: Identifies, evaluates, and negotiates with external training providers; ensures commercial terms and service level metrics meet DP World standards.
• Virtual Classroom Tools: Sets up and facilitates live online sessions using Teams, Zoom, or Articulate; troubleshoots technical issues to maintain a seamless learner experience.