Officer - Business Process Efficiency

The role supports the delivery of DP World GCC Regional Organisational Excellence objectives by driving business process efficiency, benchmarking, and excellence reporting. The role combines hands on execution with a strategic outlook, ensuring that process re engineering, best practices management, and excellence reporting activities deliver measurable outcomes and promote continuous improvement across the region.

• Lead process improvement and reengineering projects to enhance efficiency, reduce redundancies, and improve customer experience.
• Engage with Business Units and Shared Functions to identify process gaps, evaluate opportunities, provide improvement proposals and monitor the implementation of agreed action plans.
• Support the development and refinement of frameworks, tools, and templates for process evaluation and improvement tracking.
• Contribute to successful execution of annual Project Excellence Awards program in collaboration with relevant teams to manage the program, assessments and recognition ceremony.
• Contribute to introducing smart and digital solutions that streamline workflows and improve operational efficiency.
• Maintain performance dashboards, data insights, and management reports to monitor process efficiency KPIs.
• Prepare and deliver reports to Key Stakeholders and Management on Business Process Efficiency projects and initiatives at relevant stages.

• Coordinate inbound and outbound benchmarking activities, serving as the point of contact with internal and external stakeholders to facilitate smooth benchmarking journey.
• Collaborate with Business Units and Shared Functions to identify benchmarking opportunities, plan visits, and facilitate implementation of identified best practices.
• Maintain organized records and documentation related to benchmarking activities, outcomes, and follow up actions.
• Support continuous improvement of benchmarking policies, templates, and practices to strengthen best practices management and knowledge sharing across the organization.
• Support the organization in active engagement in external/internal forums, platforms and opportunities to position DP World GCC as a leader in excellence and best practices management.
• Ensure all benchmarking initiatives comply with approved policies, frameworks, and governance requirements.

• Lead the preparation and release of periodic Excellence Reports by collecting, analysing, and consolidating key performance and improvement data.
• Facilitate the release and presentation of Excellence Reports and Organisational Excellence Communication to relevant stakeholders, including post presentation documentation and action items follow up.
• Contribute to streamlining and digitising reporting processes for improved accuracy, consistency, and timely decision making.

• Support initiatives and campaigns to promote awareness of Organisational Excellence initiatives across the organization.
• Facilitate sharing of best practices and lessons learned through reports, communication materials, and internal engagement activities.
• Strong stakeholder engagement, planning and coordination skills.
• Excellent written and verbal communication (English; Arabic is an advantage).
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Analytical mindset with ability to interpret and present performance data.
• Knowledge of business process efficiency, benchmarking, and reporting practices.
• Strong attention to detail and ability to manage confidential information.

• Essential Qualification: Bachelor's degree in Engineering, Quality Management, Business Administration, Public Policy or Communications
• Desirable Qualification: MBA or Masters in Strategy, Quality Management, Public Policy or Communication. Certifications in Quality, Excellence and Project Management from reputed organisations.
• Experience: Minimum 3 years of working experience in managing business process re engineering, benchmarking visits management, stakeholder liaison, best practices management
• Technical skills required to perform the role: Data Analysis

Associate

Full time

Other

Transportation, Logistics, Supply Chain and Storage