Instore Operations Associate

Join us as an In Store Operations Associate at Glow Beauty on Demand in Dubai, United Arab Emirates. In this role you will support day to day offline execution across partner stores, conduct visits and audits, train cashiers, deploy in store materials, and capture insights that improve store compliance and customer experience. This hands on, field role is ideal for fresh graduates or early career operators.

As an In Store Operations Associate you will support daily offline execution across partner stores. You will conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in store materials, and capture insights that improve store compliance and customer experience.

• Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
• Store visits & audits: Execute visit plans, complete checklists, take geo tagged photos, and log findings in trackers/tools on the same day.
• Training & enablement: Deliver short, on the spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
• Mystery shopping: Periodically mystery shop partner stores to experience the journey first hand and document improvement opportunities.
• Merchandising & visibility: Deploy, tidy, and refresh in store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
• Onboarding support: Assist with new store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
• Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, elevate via the defined channel, and follow up to resolution.
• Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
• Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.
• Campaign support: Help execute in store push weeks (extra visits, stock checks, mini refresh training) and small activations as needed.
• Cross team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.

• Tickets/visits completed vs. plan
• % stores passing audit/compliance thresholds
• Training coverage rate at assigned stores
• Time to close for simple store issues/tickets
• Collateral availability (% stores with full, correct setup)
• Report quality (on time, complete, evidence attached)

• Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
• 0-2 years experience; fresh graduates welcome.
• Strong communication in Arabic and English; confident with store staff and supervisors.
• Organized and detail oriented; comfortable following checklists and SOPs.
• Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.
• KSA driver's license (required); willing to travel frequently within the city/region.

• Experience in retail field ops, merchandising, or auditing.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
• Basic knowledge of POS/cashier workflows.

If you are ready to make a tangible impact on the customer experience and thrive in a dynamic, field based environment, we encourage you to apply.