Head of Retail Performance (maternity cover)

Dubai, DU, AE

Fixed Term

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

You bring solid experience in the retail industry, paired with strong analytical thinking and a solutions-oriented mindset. You evaluate challenges from multiple angles and proactively seek ways to enhance efficiency, accuracy, and the quality of your work. Collaborative by nature, you engage constructively in team discussions and foster alignment across departments to help achieve the Maison's objectives. With a clear focus on results and a commitment to excellence, you approach your responsibilities with curiosity, ownership, and strategic intent.

What are we expecting from you?

Reporting to the Commercial Director, you will play a strategic role by supporting teams in achieving their objectives and you will interact closely with key stakeholders including Retail, Finance, Training, CRM, Operations, and Marketing. You will lead the design, implementation, and reinforcement of performance culture across the region, supporting decision-making and driving sustainable business growth. To that extent, you will:

• Oversee sales forecasting, consolidate reporting, and optimize performance dashboards across markets
• Lead regional KPI development and tracking, ensuring alignment with HQ guidelines and relevance to local business needs
• Provide strategic recommendations and performance insights to ExCo, Market Heads, and Boutique Managers at regional, boutique, and individual levels
• Evaluate sales associate performance and develop tailored action plans in collaboration with Training and Retail teams
• Manage commission schemes and propose necessary evolutions in line with benchmarks and market practices
• Contribute to the conception and rollout of regional and international retail performance programs, considering local specificities

More than a role . We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the Commercial Director and HR Director.