Guest Services Executive - Concierge - Jumeirah Beach Hotel

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Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.
• Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.
• Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.
• Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.

The ideal candidate for this position will have the following experience and qualifications:

• Diploma in Hospitality Management, Business Administration or any related field.
• 1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Software competencies - Microsoft Office programs
• Proficiency in English

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

• Not Applicable

• Full-time

• Other

• Hospitality

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