Front Office Supervisor

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co founders of Club Med). Mama Shelter is a creator of living spaces and a daily director. These are atypical places where everyone feels at home; each Mama tells the story of the city in which it is located, a blend of influences, freedoms, sensations and emotions. We offer guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic vibe: true urban refuges, modern, popular, welcoming and sexy. Whatever your role, we are all here to make the customer experience unforgettable. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer teams great career paths through internal development and international mobility, and it is not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, we aspire to recruit and promote diverse talent. Our advertisements are gender neutral, so the masculine gender is used here to lighten the text.

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you'll be the first smile our guests see and the friendly voice they hear. Let's make every arrival and departure a moment to remember!
THE MISSION

• Lead with Heart: Guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro: Prepare, delegate, and keep the rhythm of the day flowing-welcomes, check ins, check outs, and everything in between.
• Guest Happiness Hero: Solve quick requests or tricky situations with charm and creativity, leaving every guest smiling.
• Front Desk Flair: From check ins to key cards, from payments to smiles-you handle it all with charm and precision.
• Keep it Spotless: Ensure the lobby shines, the desk is stocked, and every detail is in its place-because first impressions matter.
• City Insider: Know Dubai's secrets-from shawarma stalls to rooftop sunsets-and love sharing them with curious guests.
• Safety Guardian: Guests and Gang are in safe hands with you-you know the drill on security and emergencies.
• Communication Pro: Pass on all the right info at the end of your shift, keeping the flow between teams seamless.
• Hands On Spirit: Don't just supervise-you jump in. From welcoming guests to solving tech hiccups, show the Gang how it's done.
• Guest Experience Obsessed: Live for 100% guest happiness, making sure every detail feels perfectly Mama.
• Mama's Vibes Keeper: Set the tone-positive, welcoming, and a little playful-so both guests and the Gang feel the magic of Mama.

• You're calm under pressure: Keep your cool when the lobby gets busy.
• You're a people person: Friendly, approachable, and a natural at building connections.
• Details are your thing: Catch every misspelling, misplaced key, and forgotten detail like a hawk.
• You're a quick learner: New systems, procedures, or challenges? You're ready to adapt and excel.
• You're a team player: Collaboration makes your world go round, and you're always ready to lend a hand.
• Confidentiality is key: Guest information is safe in your capable hands.

• You're reliable and consistent: When you say you'll deliver, you always follow through.
• You're a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: Take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You're all about the team: From supporting your colleagues to creating a family like atmosphere, you make it happen.

If you're ready to bring your energy, passion, and smile to Mama Shelter Dubai, we'd love to hear from you! Let's make every meal a masterpiece and every shift unforgettable.

Mid Senior level

Full time

Other

Industries

Hotels and Motels