Front Office Manager

Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.

• Complimentary accommodation after 90 days of service (T&Cs apply)
• Generous discounted accommodation worldwide within Hyatt
• Discounted accommodation for associates as well as friend and family
• Reward and recognition programs
• Learning and development opportunities
• Dry cleaning and discounted city parking
• The opportunity to join an international group with endless career opportunities

In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt's brand promise to our guests and colleagues.

The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.

• Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
• Responsible for coordinating and managing Front Office operations, including Front Desk, Communications and Regency Club.
• Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
• Makes business decisions for the unit, taking into account the Hotel's philosophies and is responsible for both day-to-day running and long-term strategic development of the department
• Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
• Responsible for planning, administration, Human Resources and financial management

• Have outstanding communication, presentation and problem-solving skills
• Have advanced Opera knowledge
• Be an effective leader of people
• Have previous experience in payroll management and rostering
• Have a minimum of two years Front Office Management experience in a large hotel environment (400+ room)
• Thrive working in a fast-paced environment where no two days are the same
• Flexible availability to work rotating shifts, including weekends, evenings, and holidays
• Applicants with Full working rights will be considered. A Police Check may be required.

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