Emiratization Service Advisor Al-Futtaim Automotive Toyota Abu Dhabi

Job Requisition ID: 172050

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are looking for an Emiratization Service Advisor with fluent English speaking skills and some experience in customer service. This is a full time permanent role located in Abu Dhabi.

• Provide full support to all customers visiting the service center and be the first point of contact to welcome and identify customers' needs.
• Ensure customers are given the World's Warmest Welcome when entering the branch.
• Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
• Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.

• Able to communicate effectively
• Customer service experience will be an added advantage
• Good knowledge in MS Office especially MS Excel
• Emiratization with family book

The role will report to the Aftersales Manager and you will be working in a busy workshop environment where you will be dealing directly with all levels of people in the organization.

The ideal candidate for this role should possess a High school Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Not Applicable

Full time

Other

Retail

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