Customer Service Ambassador - Luxury Retail

Customer Service Ambassador - Luxury Retail page is loaded Customer Service Ambassador - Luxury Retaillocations: ARE Dubaitime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Customer Service Ambassador - Luxury RetailJob DescriptionThe Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Essential Functions/Core ResponsibilitiesAs a Luxury brand ambassador, you will: Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp ) Curate unforgettable, personalized experiences for high net worth clients Maintain broad knowledge of client products and/or services Exceed sales and CRM targets while fostering long term client relationships Leverage your deep product knowledge-materials, craftsmanship, heritage-to advise and inspire Maintain utmost discretion and professionalism in every interaction Collaborate seamlessly with the team to uphold brand standards across all touchpoints Support on ecommerce related enquiries for all sites in the region Respond to after-sales related questions(basics only) o Transfer calls/e-mails to the appropriate department as needed and follow-up to closure Have the brand culture and knowledge to respond with service excellence to all types of questions Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients' requests Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Candidate Profile 3-5 years of experience in luxury retail, upscale hospitality, or high-end customer service Fluent in English; Arabic (and other languages) are strong assets University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage Proficient with CRM or POS systems-able to track and enhance customer engagement Exceptional interpersonal skills, emotional intelligence, and passion for luxury Highly presentable, with a keen eye for detail and professional composure Tolerance for repetitive work in a fast-paced, high production work environment Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES • Minimum of two years of college education with at least six to twelve months of call center• Ability to think clearly and can explain difficult issues effectively, both above average written and verbally• Demonstrate product expertise• Basic computer navigation skills and computer knowledge• Ability to train othersINDIA• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Work-at-HomeLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.