Customer Facing Support Engineer

Join to apply for the Customer Facing Support Engineer role at Eaton. Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton: Eaton is a power management company that provides energy efficient solutions to help customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. With approximately 96,000 employees, Eaton sells products to customers in more than 175 countries.

The Technical Project Engineer is responsible for coordinating all post order engineering activities including design, development, and control of electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.

Key responsibilities include:

• Coordinate technical activities for power distribution projects, including low to medium voltage, UPS, and automation (EPMS, SCADA).
• Clarify technical interfaces between customer stakeholders (consultants, construction teams) and internal stakeholders (production engineering, suppliers, software development).
• Support application engineering teams during pre order technical engagement on a need basis.
• Provide limited travel to suppliers, manufacturing facilities, and client offices during pre order/post order phases.
• Represent a highly motivated Electrical Engineer with strong communication skills and ability to work with diverse stakeholders.

• Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
• Administrative and logistical support: support KAMs, Business and Commercial Directors for daily support of the MEA Data Center business, compile and track sales data, and prepare sales reporting.
• Assist in developing proposals that meet/exceed client requirements.
• Assist KAMs to commercially respond to offer proposals.
• Serve as a go to admin and support person for documentation and process to assist KAMs in handover to post sales service & customer support teams.
• Learn and support KAMs on client business, commercial conditions, strategy, operations, and challenges.
• Be highly knowledgeable on general business, structure, strategy, processes, and internal systems.
• Advocate and communicate benefits in supporting KAMs and the wider DC team within Eaton.
• Track account targets and current business levels within the account for forecast order intake and revenue information.
• Collaborate effectively across departments and the EMEA team for KAM accounts.
• Provide insight to internal stakeholders so they can execute their role and add value to the client.
• Support KAMs and internal teams (PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations, Order Management, Supply Chain) to maintain a multi lane bridge between Eaton and the client.
• Accelerate pricing approvals and ensure accuracy of order matching and tracking.
• Build positive relations with account decision makers and influencers who impact current or future business with Eaton.

• Bachelor's Degree or higher diploma in Electrical Engineering or equivalent.
• 5+ years of related experience in the data center business.
• Technical electrical and data center knowledge preferred but not essential.

• Being part of a company with a 100+ year legacy and major industry impact.
• Commitment to inclusion, diversity, and sustainability.
• Annual mentoring program, Eaton University, rewards, and recognition system.
• Ongoing learning and career development opportunities in a global company.
• Strong, agile, and diverse local and global teams.
• State of the art processes, systems, and tools.
• Structured employee development processes, open feedback culture, and development plans.
• Detailed induction support and well structured onboarding.

Living and working in Dubai offers an exceptional quality of life with world class amenities, a safe environment, and a thriving expatriate community.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination.

Mid Senior level

Full time

Other

Appliances, Electrical, and Electronics Manufacturing