Configuration Specialist (UAE National)

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. We are a leading SaaS platform for employee benefits and a key player in the Insurance sector. Our mission is to empower every company to create a remarkable workplace by supercharging people processes and payments. As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities.

At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means working with high achievers, tackling complex challenges, and striving for excellence. Our culture inspires continuous learning and excellence and allows you to work with some of the brightest minds in the industry.

Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a remarkable workplace.

About The Role: As a Configuration Specialist, you will be part of our dynamic team based in Dubai, collaborating in a REMOTE environment. Your focus will be on delivering a seamless customer experience while configuring and supporting our IT solutions for a diverse client base. The role requires a proactive, hands-on approach and interaction with internal and external stakeholders in a fast-paced, high-growth setting.

• Configure, test, and deploy IT solutions to meet client requirements and project goals.
• Deliver exceptional customer service, serving as a key point of contact for client queries and support.
• Troubleshoot and resolve technical issues promptly to maintain high client satisfaction.
• Collaborate with cross-functional teams to drive project success and value creation.
• Analyse and interpret data to provide actionable insights and continual process improvements.
• Document configurations, best practices, and resolutions to build team knowledge.
• Organize and prioritize multiple projects or tasks to consistently meet deadlines and exceed expectations.

• Minimum 1 year of relevant experience in customer-facing roles.
• Demonstrated customer-service orientation and a passion for delivering exceptional experiences.
• Extensive technical knowledge working on IT projects.
• Strong multi-tasking ability to handle simultaneous projects and client needs.
• Proven track record of timely issue identification and resolution.
• Excellent interpersonal, verbal, and written communication skills.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Excel for tracking and analyzing data.
• Ability to extract and analyse research data.
• Strategic, critical thinker with robust problem-solving abilities.
• Self-driven with a passion for technology and a strong desire to learn.
• Experience navigating high-growth or fast-paced environments.
• Team player with capability to build strong relationships with diverse stakeholders.

• Experience with SaaS platforms and configuration tools.
• Exposure to cloud-based deployment environments.
• Familiarity with project management or CRM systems (e.g., JIRA, Salesforce).
• Background in business or data analysis.
• Relevant certification in ITIL, CompTIA, or similar technologies.

At Bayzat, we build an environment where high achievers thrive. You'll work alongside driven people in a place that rewards performance.

• Meritocracy: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: Cross-functional moves and growth transitions when you drive value.
• Real feedback culture: Coaching-focused feedback to elevate your game.
• Barrier-free collaboration: Impact matters more than hierarchy; you have a seat at the table.
• Accelerated growth: Fast-track opportunities for top performers.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company-wide all-hands and awards that celebrate real impact.

This isn't for everyone - but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.

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