Client Complaint & Quality Manager
Client Complaint & Quality Manager
- 1 Vacancy
- 11 Views
Offer Salary
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For Freelance
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Job Description
Job Description:Manage end-to-end client complaints (bookings, cancellations, refunds, travel services) using ERP, ensuring timely resolution and root cause analysis.Develop and enforce SOPs for all c...
Job Description:
- Manage end-to-end client complaints (bookings, cancellations, refunds, travel services) using ERP, ensuring timely resolution and root cause analysis.
- Develop and enforce SOPs for all client-facing processes, conduct audits, and monitor KPIs to maintain service excellence and regulatory compliance.
- Collect and analyze feedback from surveys, online reviews, and call centers; identify trends and implement process improvements to enhance customer experience.
- Work with operations, sales, and reservations teams to resolve issues, prevent recurring problems, and provide management with actionable dashboards and reports.
Skills
Position DetailsPosition Title: Client Complaint & Quality Manager
Employment Type: Full Time
Salary: up to 12K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE
About the ClientA Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide.
Qualifications:- Open to Arabic nationalities, 35 to 45 years old
- Bachelor's degree in Hospitality, Travel & Tourism, Business Administration or in any relevant field
- At least 3 years UAE experience in the same role from travel and tourism industry with strong knowledge of UAE labor laws, travel regulations, airline/hotel service standards, and complaint resolution frameworks
- Must be proficient in ERP and ticketing systems, MS Office, and reporting tools
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
Sign in to view salary
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Industry
Manufacturing Operations -
Date Posted
2 weeks ago