Annual Maintenance Contract for Security Services (01 Jan 2026 - 31 Dec 2026) - Tamweel Tower

Contract Posted On: October 14, 2025
Closing On: October 21, 2025

• Security Guard (Male, Day Shift) - 1 no
• CCTV Operator (Male, Day Shift) - 1 no
• Security Guard (Female, Day Shift) - 1 no
• Security Guards (Male, Night Shift) - 2 nos
• Equipment stationary and First aid kit Lot

• Radio Sets (Communication Tools) - 2 units

• Entrance Reception and Building Patrolling

• All staff employed under this contract shall comply with the SIRA requirements and any other law within Dubai.
• Ability to speak read and write in English with a standard suitable to perform duties under this Contract.
• Healthy and medically fit for security work.
• All security personnel engaged by the vendor to provide security services are of smart appearance and provided with an appropriate uniform (as approved by SIRA). No exception will be made for deterioration or non-compliance with this requirement.
• Able to tactfully handle all visitors and customers operating on the premises.
• All security personnel are to hold basic training conducted by SIRA, throughout the contract duration:
• Basic first aid and fire safety.
• Any training/certification requirement for securities from DCD/SIRA or any authorities shall be the responsibility of the vendor, additional charges shall not be quoted to the client.
• Any Ramadan timing charges as per UAE law shall be included in the offer.

Security Reception:

• Acknowledge and greet all residents and guests with utmost courtesy and urgency,
• All visitors should register by presenting a valid ID and signing in the visitor log.
• Visitors ID's should be kept in a safe location under camera coverage (Do not receive Passports only Emirates ID/ Driving License/ Company ID/ Etc )
• Immediately respond to fire alarms and report to the Control command Centre.
• If a fire alarm sounds, immediately confirm the location on the panel.
• Go yourself or direct the Patrolling Guard to check the location.
• Inform the team leader and MEP.
• Confirm false alarm or actual fire.
• If a fire, inform the Supervisor and Service Centre Call Civil Défense.
• Provide first-response actions to fire (if safe to do so).
• Carry outbuilding evacuation procedure.
• Follow a Cause-and-Effect matrix
• Ensure contractors are working with the valid work permit, if not, inform the concerned department of further steps.
• Update the emergency contact number list regularly. Numbers must include the building manager and the main point of contact for MEP (mechanical/electrical/plumbing).
• Tenants' complaints should be escalated to the building manager.
• Liaise with the police and ensure they are guided to various locations.
• If anyone is found to be distributing marketing or business information, they must be asked to leave menus/brochures/business cards at the reception. Door to Door is not permitted.
• Incident reports must be filled in within your shift and forwarded to the Control Command Centre.
• Monitor the CCTV looking for incidents, accidents, or suspicious persons; - Provide support to Supervisors and Government Authorities in reviewing CCTV footage, ensuring the SOPs are followed as to their release.
• Proactively electronically patrol the entire building using CCTV looking for incidents or issues.
• Report any faulty or defective equipment to the building manageror Security Supervisor ASAP.
• Coordinate with Tower management and keep the list of handicapped people updated.
• Must provide the updated list to DCD/Dubai police/management anytime upon enquiring.
• Do not leave the post unattended anytime without reliever, followed by an entry (OUT & IN) in the Post Logbook.
• The issue contractor passes after getting all the relevant details.
• Any lost & found must be immediately reported to the concerned authorities.
• Before handing over any lost & found item ensure that all details are taken from the person to whom the item is given.

Building Patrolling

• Carry a two-way radio and torch whilst conducting the patrol.
• Patrol the entire building, roof, and basement as well.
• Confirm whether facility evacuation maps are posted.
• All emergency exit signs should be adequately illuminated.
• Ensure all fire alarms points and fire alarm equipment is clear from obstruction.
• Conduct random checks of visitors to confirm if they have a valid purpose to be within the building.
• Report any suspicious packages which have been left in the corridors, entrances, toilets, stairwells, fireboxes, lifts, and doorways.
• Spot checks all lifts to ensure they are in good working order and verify that each lift has the in case of emergency signage clearly displayed.
• Monitor elevators for any problems/ defects (trapped persons).
• Check lift intercom and verify the response received from the BMS operator.
• When patrolling parking levels, look out for; fuel spills/leaks with flammable liquids, unattended vehicles with engine running, unattended children or animals, vehicles obstructing entry or egress routes/fire stairs/fire equipment and cars not properly secured.
• When inspecting fire extinguishers on each floor, ensure; inspection date is current, extinguishers are in good order and fully charged. Look out for leaks or damage.
• Verify that adequate rubbish bins are in place and not overflowing. Liaise with the cleaning department regarding any issues.
• Ensure all electronic access-controlled doors are tested and confirmed in working order.
• Check on CCTV domes and ensure they are free from damage and obstructions.
• Ensure the following doors are locked:
• Mechanical rooms
• Restricted access areas
• Private property
• No changes will be made to duty locations without the approval of Senior Management.

• Attend an emergency requiring security assistance within the Emergency Response Time.
• Respond to emergency alarms within the Emergency Response Time.
• Attend an urgent request for security services within the Service Response Time.
• Attend a normal request for security services within the Service Response Time.
• Align emergency contingencies to comply with the Emergency Evacuation Guidelines.
• Act in accordance with fire contingency plans and/ or as instructed by the Client representative.

• Workforce shall be provided with proper uniform, hand gloves, face mask, and other safety equipment to be used while duty.
• Shall take special care to seclude the area of our work by proper partition and provide signboards in the area of work.
• Clean the area completely after completion of the work and never leave tools, waste, etc. at the worksite.
• The vendor is solely responsible for any liability that may arise due to the injury sustained to its employees during the course of their work under this agreement.

Mixed Use

Tamweel Tower, Jumeirah Lakes Towers, Dubai, United Arab Emirates