Annual Maintenance Contract for ELV System (01 Jan 2026 - 31 Dec 2026) - ZAZEN ONE

Annual Maintenance Contract for ELV System (01 Jan 2026 - 31 Dec 2026) - ZAZEN ONE

Contract posted on: October 7, 2025. Closing on: October 17, 2025.

Job Reference

JB004-25-03319

Asset Description

• Access Control - 13 nos.
• Intercom System - Installed in common area
• Public Address (PA) System - Installed in common areas
• SAMATV -01nos
• ANPR - 2nos.

Service Frequency

• Preventive Maintenance - Quarterly (4 times/year)
• Breakdown Calls - Unlimited

Consumables & Spare Parts

• Maintain a reasonable inventory of essential spare parts.
• PPM consumables included in service.

Emergency Response

• Priority 1 - Emergency: Within 1 Hour (fire/security risk, CCTV/ANPR outage, SIRA blocking issues).
• Priority 2 - Urgent: Within 4 Hours (safety threat, barrier non-functional).
• Priority 3 - Expedited: Within 8 Hours (non-urgent but reputational impact).
• Remote Technical Support: Immediate phone/video guidance to security or FM team when required.

System-Specific Scope CCTV / ANPR

• Inspect, clean, and test all cameras, lenses, and enclosures.
• Verify DVR/NVR functionality, storage, recording & playback.
• Confirm ANPR synchronization with barriers and database.
• Test remote connectivity and SIRA port forwarding.

Access Control

• Inspect readers, locks, PTE switches, and break-glass units.
• Verify controller communication and operations.
• Full diagnostics of automation units.
• Clean motors, cabinets, and check control boards.
• Inspect cabling, sensors, and barrier response time.

Intercom System

• Inspect devices and power supply.
• Test connectivity between all components.
• Verify integration with access control.

PA System

• Inspect amplifiers, speakers, and cabling.
• Test audibility across all zones.
• Clean and service microphones and controllers.

General Terms - SIRA Compliance

The contractor shall manage, renew, and coordinate all SIRA-related obligations for Tamweel Tower's CCTV, ANPR, and ELV systems, including:

• SIRA ANPR AMC & Connectivity Charges (annual).
• SIRA Video Guard Connectivity Charges (annual).
• Snappy VMS Sites - Technical support, VMS upgrade, and maintenance (annual).
• SIRA Inspection Charges (annual).
• SIRA NOC Charges (annual).
• Total SIRA Compliance Charges - consolidated annual obligations.
• Track expiry dates and ensure timely renewals.
• Submit required reports, logs, and compliance documentation to SIRA.
• Coordinate with Snappy VMS and SIRA consultants.
• Provide quarterly compliance reports to HOAM/FM.

Documentation & Reporting

The contractor shall provide detailed documentation and reports to HOAM/FM for tracking, compliance, and audit purposes. This shall include:

• Quarterly PPM Reports - Checklist of preventive maintenance activities completed.
• Breakdown/Callout Reports - Record of all breakdown calls with resolution details.
• SIRA Compliance Reports - Quarterly update confirming validity of all licenses, connectivity, and certifications.
• Annual Summary Report - Consolidated report of all PPMs, breakdowns, SIRA renewals, and recommendations.

Safety & Compliance

• Vendor to provide PPE (uniform, gloves, masks, harnesses as required).
• Secure all work areas with partitions and warning signboards.
• Clean site thoroughly post-work; no tools or debris to be left behind.
• Vendor bears full responsibility for workforce safety and insurance.