Annual Maintenance Contract for ELV System (01 Jan 2026 - 31 Dec 2026) - IT Plaza

Contract Posted On: October 7, 2025
Closing On: October 17, 2025

JOB REFERENCE: JB004-25-03322

Asset Description;

• Public Address (PA) System - Installed in common area
• ANPR - 3nos.

Service Frequency

• Preventive Maintenance - Quarterly (4 times/year)
• Breakdown Calls - Unlimited

Consumables & Spare Parts

• Maintain a reasonable inventory of essential spare parts.
• PPM consumables included in service.

Emergency Response

• Priority 1 - Emergency: Within 1 Hour (fire/security risk, CCTV/ANPR outage, SIRA blocking issues).
• Priority 2 - Urgent: Within 4 Hours (safety threat, barrier non-functional).
• Priority 3 - Expedited: Within 8 Hours (non-urgent but reputational impact).
• Remote Technical Support: Immediate phone/video guidance to security or FM team when required.

System-Specific Scope

• Inspect, clean, and test all cameras, lenses, and enclosures.
• Verify DVR/NVR functionality, storage, recording & playback.
• Confirm ANPR synchronization with barriers and database.
• Test remote connectivity and SIRA port forwarding.
• Full diagnostics of automation units.
• Clean motors, cabinets, and check control boards.
• Inspect cabling, sensors, and barrier response

• Inspect amplifiers, speakers, and cabling.

Test audibility across all zones.

Clean and service microphones and controllers.

The contractor shall manage, renew, and coordinate all SIRA-related obligations for Tamweel Tower's CCTV, ANPR, and ELV systems, including:

• SIRA ANPR AMC & Connectivity Charges(annual).
• SIRA Video Guard Connectivity Charges(annual).
• Snappy VMS Sites- Technical support, VMS upgrade, and maintenance (annual).
• SIRA Inspection Charges(annual).
• SIRA NOC Charges(annual).
• Total SIRA Compliance Charges- consolidated annual obligations.
• Track expiry dates and ensure timely renewals.
• Submit required reports, logs, and compliance documentation to SIRA.
• Coordinate with Snappy VMS and SIRA consultants.
• Provide quarterly compliance reports to HOAM/FM.

Documentation & Reporting

The contractor shall provide detailed documentation and reports to HOAM/FM for tracking, compliance, and audit purposes. This shall include:

• Quarterly PPM Reports- Checklist of preventive maintenance activities completed.
• Breakdown/Callout Reports- Record of all breakdown calls with resolution details.
• SIRA Compliance Reports- Quarterly update confirming validity of all licenses, connectivity, and certifications.
• Annual Summary Report- Consolidated report of all PPMs, breakdowns, SIRA renewals, and recommendations.

Safety & Compliance

• Vendor to provide PPE (uniform, gloves, masks, harnesses as required).
• Secure all work areas with partitions and warning signboards.
• Clean site thoroughly post-work; no tools or debris to be left behind.
• Vendor bears full responsibility for workforce safety and insurance.

Location: IT Plaza, Dubai Silicon Oasis, Dubai, United Arab Emirates