Sr. Revenue Cycle Applications Analyst

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider-we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Senior Revenue Cycle Application Analyst is responsible for supporting the design, optimization, and ongoing management of Cerner Revenue Cycle solutions. This position plays a strategic role in aligning financial systems with operational goals by collaborating across Revenue Cycle, HIM, Registration, and Clinical departments. The analyst ensures compliance, system integrity, and workflow efficiency through expert-level configuration, data validation, and systems integration, while contributing to the evolution of enterprise billing and reimbursement capabilities.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Bachelor's degree in healthcare administration, Information Systems, Finance, or related field OR 8+ years of equivalent professional experience.
• Minimum of six (6) years' experience with Oracle Cerner Revenue Cycle tools.
• Demonstrated expertise in billing, charge capture, claims, denials, and payment posting workflows.
• Proficiency with Cerner modules and tools including Charge Services, Contract Management, DA2, and Reporting.
• Experience with system testing, validation, go-live, and post-live support.
• Effective cross-functional collaboration and communication skills with technical and non-technical teams.
• Manage relationships with trust, honesty, respect, and integrity.
• Ability to consistently provide world-class and excellent customer service.

Preferred Qualifications:

• Advanced knowledge of Cerner back-end and front-end integrations.
• Familiarity with HIPAA, CMS, and payer regulations impacting hospital billing and reimbursement.
• Experience supporting large-scale EHR integration or financial systems projects in a healthcare setting.
• Cerner or Oracle advanced training in Revenue Cycle and Patient Accounting modules.
• Working knowledge of clearinghouse interfaces and remittance systems.
• Advanced skills in other areas of Cerner platform and ERPs
• Experience in other third-party applications

Duties and Responsibilities:

• Lead and support the optimization of Cerner Patient Accounting workflows for accuracy, timeliness, and compliance.
• Collaborate with Revenue Cycle, Finance, HIM, and Registration teams to ensure technology alignment with operational goals.
• Perform gap analyses, develop future-state designs, and recommend process improvements based on regulatory and industry best practices.
• Oversee testing, validation, issue resolution, and training initiatives related to billing, claims, and collections.
• Monitor key performance indicators and participate in dashboards or reporting optimization using Cerner DA2 or external tools.
• Ensure data integrity, billing rule accuracy, and claims processing performance through configuration reviews.
• Act as liaison between internal stakeholders and vendor technical support teams.
• Maintain documentation, workflows, and training content for long-term sustainability.
• Each caregiver is responsible for implementing SJRMC's Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Regularly on-site during scheduled shifts and quickly responsive, remote support when allowed or approved, occasional travel.
• Primarily office-based, frequent computer use; could involve long-term walking, standing, bending, or assisting with physical aspects of projects in clinical or administrative areas. Rounding during go-lives is common.
• Lifting and carrying of IT hardware and materials up to fifty (50) pounds.
• Participation in scheduled shift coverage and on-call support for emergencies, maintenance, and upgrades.
• Maintain a professional appearance, demeanor, and service-oriented communication in all interactions.