UAE national_ Sr. Customer Services Representative Hertz Financial Services Rental & Leasing
UAE national_ Sr. Customer Services Representative Hertz Financial Services Rental & Leasing
- 1 Vacancy
- 7 Views
Offer Salary
$60,000.00 - $80,000.00 /yearly
For Freelance
No
Job Description
UAE national_Sr. Customer Services Representative Hertz Financial Services Rental & Leasing Job Requisition ID: 173201 Al Futtaim Group is a diversified, privately held regional business headquartered...
Job Requisition ID: 173201
Al Futtaim Group is a diversified, privately held regional business headquartered in Dubai, United Arab Emirates, employing more than 35,000 employees across 20+ countries. The company partners with over 200 of the world's most admired and innovative brands.
Overview Of The RoleThe Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face to face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success is measured through customer feedback, agent performance reports, and First Contact Resolution rates.
What You Will Do- Attend to all aftersales calls and emails received in Hertz queues, including face to face customer interactions during branch visits.
- Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.
- Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.
- Meet and greet walk in customers visiting the Hertz Head Office and resolve queries as received.
- Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.
- Log all queries received via calls and emails to track First Contact Resolution rates.
- Excellent communication skills in English and Arabic.
- Strong customer relations and interpersonal skills.
- Ability to organize and manage administrative tasks effectively.
- Proficiency in using customer service management platforms.
- Graduate or Diploma holder in any discipline.
- Minimum 2 years of experience in a customer service role, preferably in contact centers.
- Fluency in English and Arabic is mandatory.
- Must possess strong communication, negotiation, planning and organization, customer relations, problem solving, decision making, and interpersonal skills.
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Job Overview
-
Location
Dubai, United Arab Emirates
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Offered Salary
$60,000.00 - $80,000.00 /yearly
-
Industry
Banking & Financial Services -
Date Posted
2 weeks ago