Ticketing and Documentation Executive

  • Job Reference: 1108699995-2
  • Date Posted: 8 September 2023
  • Recruiter: Travel Trade Recruitment Limited
  • Location: Manchester
  • Salary: £23,000
  • Bonus/Benefits: Additional Company Benefits
  • Job Type: Permanent

Job Description

Experienced Ticketing Consultant required for a leading, award-winning Travel Company. This is an exciting time to join this tour operator as they continue their success story with further expansion. If you have experience within the ticketing department of a Tour Operator, using a GDS, this is an excellent opportunity to continue your career with a growing Travel Company, within their operations and ticketing team.


You will be working within a team to ensure effective and efficient processes of all ticketing functions, focusing on providing excellent customer service.

Ensuring all Airline tickets are issued to relevant airline and company deadlines
Ensure 100% accuracy on all ticket and document issues
Have a good understanding on airline route networks and products/services offered by the carriers
Understand different booking classes
Be able to use Amadeus to book, ticket, fare build and fare file
Reissuing tickets due to time changes or passenger action.
Processing ticketing on group bookings.
Making amendments to ticketed published fare bookings.
Making amendments to ticketed consolidator fare bookings.
Calculating fare differences on published and consolidator fare bookings.
Build relationships with Airlines and service providers to ensure our clients always get the best attention, both before & during travel period.
Assist and liaise with other internal teams and departments concerning any Ticketing & Documentation matters
Assist with schedule changes & documentation re-issues
Ensure 100% customer satisfaction at all points on our Customer Journey

Excellent Amadeus knowledge
Positive attitude and good communication skills
Strong organisation and customer service skills
Confidence to work in a busy varied role
Ability to work under pressure

Salary is dependent on experience, and comes with an excellent benefits package including, 25 days holiday plus bank holidays, health care, pension, travel discounts. There is also potential in this role to process to become Ticketing Manager for the business. It is an excellent career move to an established Tour Operator, with a great reputation and ambitious & realistic growth plans.

If you are keen to be considered and find out more, please follow the instructions to apply, attaching your CV. (url removed) (phone number removed).