Telecommunication Agent
Telecommunication Agent
- 1 Vacancy
- 6 Views
Offer Salary
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For Freelance
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Job Description
p>Job Description Responsibilities Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handl...
p>Job Description Responsibilities 
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Fidelio guest profile system.
- Complete management's long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
- Be aware at all times of the whereabouts of the managers and where to contact them.
- Monitor the logs of long distance calls, faxes and messages.
- Co-ordinate communication within the hotel in the event of an emergency.
- Be fully aware of the Rixelence for the day.
- Proper grooming at all times.
- Attend training classes as per schedule.
- Show fullest cooperation and respect within the team and other departments.
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
- High School Diploma or Equivalent.
- Post-Secondary Education in a relevant field such as hospitality management, communications, or information technology.
- Hospitality Management Courses to understand industry standards.
- Strong communication skills, both verbal and written.
- Customer Service Training or courses for guest interactions.
- Computer Skills: proficiency in hotel management software, reservation systems.
- Telephone Etiquette: knowledge of proper etiquette and handling high volume of calls.
- Problem-Solving Skills: ability to address guest concerns efficiently.
- Multilingual Skills: being multilingual can be a significant asset.
- Basic technical knowledge related to telecommunications equipment and systems.
- Competitive Salary and Compensation.
- Training and Development Opportunities.
- Career Advancement within the Rixos Hotels group.
- Health and Wellness Benefits: comprehensive health insurance coverage.
- Employee Recognition Programs to acknowledge outstanding performance.
- Work-Life Balance with flexible scheduling where possible.
- Uniforms and Dress Code guidelines for professional appearance.
- Social Events and Activities to foster positive work culture.
- Transportation Services.
- Employee Wellness Programs such as fitness classes or gym access.
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Job Overview
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Location
Abu Dhabi, United Arab Emirates
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Offered Salary
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Date Posted
2 weeks ago
