Team Leader - Customer Service

Are you a hands-on leader who thrives in a dynamic, fast-paced environment? Do you excel at coaching high-performing teams while delivering exceptional customer experiences? Step into a pivotal leadership role at Global Spill Control, where performance meets purpose.

• Proudly Australian Made: Over 90% of products are manufactured in-house at their Melbourne factory, ensuring stable supply, competitive pricing, and unmatched quality.
• Nationwide Reach & Rapid Delivery: With warehouses in Melbourne, Sydney, Brisbane, and Perth, they ship 97% of standard products within 24 hours.
• Depth of Expertise & Trusted by Industry: Since 1991, Global Spill has been a leading provider of innovative spill control and safety solutions trusted by clients in mining, oil & gas, manufacturing, logistics, maritime, and government agencies like the EPA and Department of Defence.

You will lead a dedicated team of five:

• 3 Customer Service Officers managing general inquiries, statements, invoices, payments, credit card processing, and the shared service inbox.
• 2 Inside Sales Representatives managing quote requests in the ERP system, communicate prices, refer larger opportunities, and close deals.

• Coach and mentor your team to deliver outstanding service and meet sales goals.
• Jump in to assist with quotes, queries, and urgent customer support when needed.
• Navigate a blend of urgent tasks and strategic, long-term customer inquiries.
• Travel bi-monthly between Kewdale WA & Thomastown VIC to build team cohesion and engagement.

• A customer-focused leader passionate about excellence and staff development.
• Someone with a proven sales mindset, able to convert opportunities into wins.
• A hands-on manager who is not afraid to dive into operational tasks.
• A dynamic multitasker who thrives in environments where priorities shift and delivers every time.

At Global Spill Control, you will be part of more than just a logistical function. You will drive their reputation for reliability, innovation, and Australian-made quality. Lead a high-impact team while you enhance everything from customer service to sales conversions in a business that values both leadership and get-things-done thinking.

We would love to hear from you! Apply now or reach out directly for a confidential chat. Contact Adrian Button on .