Supply Chain Manager - Middle East

Job Purpose

• Responsible for managing the entire end to end supply chain process within countries in scope in Middle east region.
• To follow up, oversee, monitor and manage all related issues to supply, delivery and logistics matters of all items for all sectors. Starting from planning, to coordinating with source of supply till the product reach the end user.
• To manage and liaise all cross functional issues with all concerned parties whether internal or external stakeholders, such as Commercial excellence, Sales, regulatory, Marketing, Finance, IT, HO, Suppliers, and local partners (Agents, 3PL, tool manufacturer).

Supply Chain Management.

• Manage and streamline end to end supply chain operations within the countries in scope in Middle east region.
• Ensure accurate planning and execution of procurement, distribution, and logistics to meet product availability and demand forecasts.
• Coordinate with internal teams (Sales, Commercial Excellence, Regulatory dep, Marketing, Finance, IT ) and external partners (distributors) to ensure seamless operations.
• Oversee supply and demand operations, resolving delivery delays ensuring compliance with regional regulations.

Demand Planning & Forecast Accuracy

• Collect and validate country-specific forecasts for products across public and private sectors within the countries in scope in Middle east region.
• Translate forecasts into market sales estimates and develop supply plans based on updated demand signals.
• Monitor forecast accuracy and raise alerts for major deviations or shifts, providing recommendations to internal teams.
• Participate in monthly Demand & Supply Planning meetings and contribute to the decision-making process.

Inventory & Stock Management

• Monitor country-level stock across all sectors and accounts, ensuring products are available and inventory is optimized.
• Address issues such as overstocking, expiries, and critical stock shortages and propose corrective actions.
• Ensure that stock levels are aligned with demand forecasts to avoid shortages or excess inventory, reducing financial risk.

Distributor & Order Management

• Serve as the primary point of contact for local distributors within the countries in scope in Middle east region.
• Validate distributor orders, ensuring alignment with actual consumption and demand forecasts.
• Coordinate with the Logistics & Quality teams to ensure orders are fulfilled accurately and on time.
• Submit monthly order proposals for both public and private sectors, based on demand.

Financial Oversight & Reconciliation

• Oversee financial transactions related to supply chain operations, including FOC (Free of Charge), price differences, damaged goods, and shortages.
• Reconcile and track financial discrepancies with suppliers and partners, ensuring accurate billing and payment processing.

Cross-Functional Collaboration

• Collaborate with internal teams (Sales, Commercial Excellence, Regulatory dep, Marketing, Finance, IT ) to align supply strategies with overall company objectives.
• Support new product launches, packaging changes from a supply chain perspective.
• Coordinate localization projects to adapt supply chain practices to regional market requirements.

Reporting & Analysis

• Provide regular updates on supply chain performance, including forecast accuracy results, stock levels, order pipelines, and distributor performance.
• Contribute to the creation of monthly dashboards to track key performance indicators (KPIs) related to sales, stock levels, and financial transactions.

Supervise all issues related to secondary packaging and actively participating in the decisions and negotiations of primary and full manufacturing

• Follow up and oversee in coordination with HO all related matters related to serialization and aggregation.
• Coordinate between HO, regulatory suppliers and partners with new updates regarding packaging.
• Shortlist, interview audit, negotiate and follow up with new suppliers and partners in coordination with Global team.
• Act as a local coordinator of localization projects

Skills & Requirements Educational qualifications

B.Sc. in Pharmacy

Relevant Experience

• At least 5 years' experience in Supply Chain within the pharmaceutical industry.

Skills & Personal Characteristics

• Excellent verbal and written communication skills
• Effective intrapersonal skills (communication, teamwork, negotiation and customers' relationship management)
• Process orientated
• Focused, punctual with attention to details
• Fixable, problem solver and goals oriented
• Leadership skills
• Analytical Skills.
• Excellent computer skills
• Proactive

Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognised for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit All this and more in a workplace focused on your well-being.

At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.