Sr Manager, Business Operations

Description

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

• 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

• Co-lead the annual and multi-year strategic planning cycles for MEA, partnering with regional and functional leaders.
• Support development of MEA's long-term growth agenda and strategic initiatives.
• Drive cross-functional strategic programs and pilots, ensuring alignment with PayPal's regional OKRs and financial targets.
• Partner with Product, Market Development, and Finance on market and competitive analyses to inform strategy.
• Prepare strategic materials and recommendations for regional leadership and executive reviews.

• Lead the annual and quarterly business planning processes, ensuring clear alignment between strategy, resourcing, and outcomes.
• Partner with Finance to manage budgets, forecasts, and headcount plans, maintaining strong OPEX discipline.
• Build and evolve data and performance dashboards to provide real-time visibility into KPIs (TPV, revenue, margin, budget).
• Run the operating rhythm for MEA - QBRs, MBRs, and WBRs - ensuring disciplined reporting and accountability.
• Deliver executive presentations, leadership reports, and Board preparation materials with exceptional quality and accuracy.

• Oversee cross-functional execution of regional initiatives, maintaining centralized tracking of dependencies, risks, and outcomes.
• Lead change management efforts to drive adoption of new processes, tools, and operating models.

Subsidiary: PayPal

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