SMB Account Manager - Abu Dhabi

Get started with your online application

Not quite your dream role? Sign up to get notified when the right vacancy comes along.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Small Medium Business Account Manager (Abu Dhabi) is responsible for managing a portfolio of SMB accounts located in Abu Dhabi, comprising both independents and multi site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must be able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.

• Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
• Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio
• Cross sell and upsell Deliveroo key services
• Lead actions to improve performances of Partners, supported by the broader team
• Directly manage Partners in a case-by-case basis to unlock critical value improvement
• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

• BSc/BA in business, engineering, Economics or a related field is preferred
• Experience with Excel, Google Sheets or formula based tools
• Self starter capable of driving yourself to your targets and objectives every month
• A fantastic communicator with a "get it done" mindset, well organised and efficient
• Fluency in English and Arabic
• Looker is a plus

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

• Where needed, support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content

• 25 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support