Skip Tracing Investigator

Are you a detail-oriented and driven investigator with a knack for tracking down hard-to-find people and assets? If so, keep reading - you might just be the skip tracing superstar we've been searching for!

Who are we?

CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.

The role

CCSG operates across Insurance, Asset Finance and Banking and Finance sectors.

With head office located in Sydney, NSW, this is an amazing opportunity to be part of a great dynamic team responsible for collecting on credit accounts for our clients.

At this stage, we are calling for Expressions of Interest (EOI) from qualified and experienced Skip Tracing Investigators. As a Skip Tracing Investigator, you will proactively locate and engage customers with overdue accounts by utilising advanced skip tracing techniques, investigative tools, and data sources. Your role aims to support the collections team in maximising recovery rates by identifying accurate contact information, assessing customer circumstances, and facilitating effective communication strategies.

We work on a hybrid working model (3 days in the office and 2 days at home).

Responsibilities

Here's an example of your day to day:

• Conduct skip tracing using various tools and databases;
• Verify and update customer information;
• Record tracing activities and outcomes;
• Follow up on leads to support debt recovery;
• Maintain confidentiality and compliance;
• Escalate accounts for legal or external action.

Requirements

Culture fit is key, and we value both experience and qualities such as:

• 1-3 years in collections, skip tracing, or debt recovery;
• Experience locating hard-to-find customers or assets;
• Skilled with skip tracing tools and CRM/collections software;
• Knowledge of privacy and debt collection regulations;
• High School Certificate required; relevant certifications preferred;
• Proficient in Microsoft Office (Excel & Outlook);
• Comfortable in a fast-paced, target-driven environment.

What can we offer you?

• Competitive remuneration and bonus structure
• Hybrid working model - with flexible work from home arrangements
• Fortnightly fruit box
• Swag discounts with major leading brands
• Various team building events ️
• Champion of champions program - get recognized and win up to $1700 per year!
• Years of service bonuses
• Novated Leasing
• Employee assistance program ℹ️
• Development opportunities
• Referral bonus of $1500!
• Yearly Flu Shots

Sound good?

We all think so at CCSG. Click apply now to join our CCSG Fam!

Please be aware, that we will only be responding to shortlisted candidates.

CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.