Site Manager- Blisworth

A vacancy has arisen for a Site Manager at our Blisworth Surgery. We are one of six sites located at Danes Camp, Rillwood, Grange Park, Hanslope and Roade.

The post is primarily for 37.5 hours but we are negotiable on hours.

To support the Executive Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Executive Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations

We are a team of 6 Site Managers who report to the Executive Manager, we have approximate 38k patients.

We will provide a full induction programme and management will support youththroughout the process.

Learning and development

Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude andcompetences to perform their role. All staff will be required to partake in,and complete mandatory training as directed.It is an expectation for this post holder to assess their own learningneeds and undertake learning as appropriate

Thepost holder will undertake mentorship for team members and disseminate learningand information gained to other team members to share good practice and informothers about current and future developments (e.g., courses and conferences).

Thepost holder will provide an educational role to patients, carers, families andcolleagues in an environment that facilitates learning.

All staff at this organisation have a duty to conform to thefollowing-

Equality, Diversity & Inclusion(ED&I)

A good attitude and positive action towards Equality,Diversity and Inclusion creates an environment where all individuals are ableto achieve their full potential. Creating such an environment is important forthree reasons: it improves operational effectiveness, it is morally the rightthing to do and it is required by law.

Patients and their families have the right tobe treated fairly and be routinely involved in decisions about their treatmentand care. They can expect to be treated with dignity and respect and will notbe discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation.

Patients have a responsibility to treat otherpatients and our staff with dignity and respect.

Staff have the right to be treated fairly inrecruitment and career progression. Staff can expect to work in an environmentwhere diversity is valued, and equality of opportunity is promoted. Staff willnot be discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity and respect.

Safety,Health, Environment and Fire (SHEF)

Thisorganisation is committed to supporting and promoting opportunities for staffto maintain their health, wellbeing and safety.

Thepost holder is to manage and assess risk within the areas of responsibility,ensuring adequate measures are in place to protect staff and patients andmonitor work areas and practices to ensure they are safe and free from hazardsand conform to health, safety and security legislation, policies, proceduresand guidelines.

Allpersonnel have a duty to take reasonable care of health and safety at work forthemselves, their team and others and to cooperate with employers to ensurecompliance with health and safety requirements.

Allpersonnel are to comply with the

• Health and Safety at Work Act 1974
• Fire Precautions (workplace) Regulations1999
• Otherstatutory legislation which may be brought to the post holders attention

Confidentiality

Thisorganisation is committed to maintaining an outstanding confidentialservice. Patients entrust and permit usto collect and retain sensitive information relating to their health and othermatters, pertaining to their care. They do so in confidence and have a right toexpect that all staff will always respect their privacy and maintainconfidentiality.

Itis essential that if, the legal requirements are to be met and the trust of ourpatients is to be retained that all staff protect patient information andprovide a confidential service.

Quality and Continuous Improvement (CI)

Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it. By continuallyre-examining our processes, we will be able to develop and improve the overalleffectiveness of the way we work. The responsibility for this rests witheveryone working within the practice to look for opportunities to improvequality and to discuss, highlight and work with the team to createopportunities to improve patient care.

Atthis organisation, we continually strive to improve work processes whichdeliver healthcare with improved results across all areas of our serviceprovision. We promote a culture of continuous improvement where everyone counts,and staff are permitted to make suggestions and contributions to improve ourservice delivery and enhance patient care.

Staffshould interpret national strategies and policies into local implementationstrategies that are aligned to the values and culture of general practice.

Allstaff are to contribute to investigations and root cause analyses whilstparticipating in serious incident investigations and multidisciplinary casereviews.

Allstaff are to recognise the significance of collaborative working and understandtheir own role and scope and identify how this may develop over time. Staff areto prioritise their own workload and ensure effective time-managementstrategies are embedded within the culture of the team.

Teamworkis essential in multidisciplinary environments and the post holder is to workas an effective and responsible team member, supporting others and exploringthe mechanisms to develop new ways of working and work effectively with othersto clearly define values, direction and policies impacting upon care delivery.

Effectivecommunication is essential, and all staff must ensure they communicate in amanner which enables the sharing of information in an appropriate manner.

Allstaff should delegate clearly and appropriately, adopting the principles ofsafe practice and assessment of competence.

Plansand outcomes by which to measure success should be agreed.

Managinginformation

Allstaff should use technology and appropriate software as an aid to management inthe planning, implementation and monitoring of care, and presenting andcommunicating information.

Data should be reviewed and processed using accurateSNOMED CT codes to ensure easy and accurate information retrieval formonitoring and audit processes

• Educated to a high standard
• Good standard of education with excellent literacy and numeracy skills

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to network and build relationships
• Maintain confidentiality at all times
• Flexibility to work outside core office hours
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Excellent leadership skills
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.