Service Desk Administrator

  • Job Reference: 1108699893-2
  • Date Posted: 8 September 2023
  • Recruiter: Trinity Resource Solutions
  • Location: Uxbridge, South East
  • Salary: £22,000 to £25,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

Are you a pro-active self motivated individual with great admins skills, top customer service and knowledge of Excel? Our client based in Uxbridge are seeking a Service Desk Administrator to join their busy Service Team to
  • Answer inbound calls received on the service line giving customers a great customer service
  • Action Voicemails left on Answer Machine
  • Respond to emails received in the Service Inbox from external and internal customers
  • Create Quotes for breakdowns and Services
  • Close Service Reports
  • Manage Account queries sent to Service
  • Create and manage Return to Fits when parts are needed to fix machine and a return to site is required
  • Process Worksheets that have submitted manually Manage Stock Adjustments
  • Log Calls for engineer attendance.
  • Create Contracts for Service Agreement
  • Create and Manage Orders for cleaning products and spare parts
  • To support colleagues and engage pro-actively with all areas of the business
  • Be always customer orientated and to represent the company in the best way