Service Advisor - Automotive
Service Advisor - Automotive
- 1 Vacancy
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Job Description
Get AI-powered advice on this job and more exclusive features.Join as a Service AdvisorAre you passionate about delivering outstanding customer service and supporting efficient workshop operations? If...
Get AI-powered advice on this job and more exclusive features.
Join as a Service Advisor
Are you passionate about delivering outstanding customer service and supporting efficient workshop operations? If you're a strong communicator with a customer-first mindset and a good grasp of automotive service needs, this is your opportunity to be the key link between the customer and the workshop.
Job Responsibilities/Accountabilities:- Perform job card write-ups, accurately entering customer information including name, address, contact details, date, and customer concerns.
- Coordinate with the Foreman to determine the scope of work required and prepare corresponding job cards.
- Secure customer signatures on job cards before starting work.
- Make initial evaluations on whether the required work is under warranty or customer-paid.
- Obtain prior repair approval from customers when needed.
- Review the customer's service history to determine if current issues have been previously reported or addressed.
- Advise customers on required service types and overall vehicle performance.
- Coordinate with the Customer Relations Representative (After Sales) to resolve complaints or concerns.
- Perform other duties as requested by the Respective Supervisor or Service Manager.
A Bachelor's Degree in Mechanical Engineering
Experience:A minimum of 4 years work experience in a similar position
Languages:Fluency in Arabic and English
Software:Computer Literate
Why Join Us?This role is perfect for someone who thrives in a customer-facing environment and enjoys helping people get the most out of their vehicle service experience. Join a team that values excellence, communication, and teamwork to drive customer satisfaction and workshop success.
Seniority levelAssociate
Employment typeFull-time
Job functionCustomer Service, Sales, and Other
IndustriesRetail Motor Vehicles and Wholesale Motor Vehicles and Parts
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Job Overview
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Location
Not Specified, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago