Service Administrator

Job No:

At Nido Yallambie we're looking for a Family Advocate who is an expert in making the ordinary exceptional. This special role sits within the leadership team and plays a key role in delivering exceptional customer service and a warm Nido welcome to all families, every day. As a Family Advocate, you are the trusted voice of the family within the service-ensuring every family feels seen, heard, informed, and supported throughout their entire journey with us.

Children are capable, curious, and full of potential. Every day matters in their learning - as it does in your career. At Nido, we'll support you with recognition, growth, and opportunities to thrive as you help shape how learning unfolds.

This role is much more than just administration - it's about enhancing the experience every family has with us and being the heart that connects them, bridging the voice of the family with the daily life of the service. And we'll be right beside you, supporting you every step of the way.

• Impact that matters - Every day, you'll shape the lives of children and families.
• Be recognised - We celebrate your contribution to children, families, and colleagues.
• Grow with us - Monthly Community of Practice sessions to guide, support and inspire your journey
• Balance and wellbeing - Flexible options and wellbeing support built into everyday life.
• Enjoy benefits - Childcare discounts, professional learning resources, and recognition programs.

As the Family Advocate, you'll support children and families to ensure they have access to quality education and care with Nido.

• Manage all family accounts and CCS enquiries
• First point of contact for families through email and phone
• Supporting the Executive Service Manager with wages and rostering
• Manage the waitlist for families with future enrolments
• Work with the Executive Service Manager with marketing and recruitment initiatives

We're seeking an administrative superstar with exceptional organisation skills, attention to detail, great communication and genuine love for people. Plus:

• Qualification in Business Management or Administration highly regarded
• Experience in business administration or customer service management
• Driven to provide an exceptional customer service experience
• Valid WWCC

We'll recognise your impact and invest in your growth. With mentoring, professional development, and everyday benefits, you'll be empowered to make a difference every day.

Nido Early School is a Child Safe Organisation. We have a zero tolerance to child abuse, and are committed to the safety, participation, and empowerment of all children. We are an equal opportunity employer and welcome all applicants.