Senior Specialist - Portfolio

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari'ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

• Launch and manage acquisitions, attrition, deepening and cross sell campaigns along with tracking effectiveness of marketing/sales programmes and campaigns launched to build market share through positive customer experience and drive desired Net Promoter Score (NPS) behaviour, working closely with other business segments for seamless integration of customer segments and to track competition for new product introduction and changes in pricing
• Develop and streamline various business Management Information System (MIS) reports along with administrative support and assistance to the line manager and colleagues on a wide range of assigned tasks ensuring accurate reporting to support the business area
• Contribute to the preparation of the business area's budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
• Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best in class services, products and innovation
• Manage self in line with the Bank's people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions

• At least 5 years of relevant Banking/financial services experience
• Bachelor's degree in Business Administration or Finance or Economics
• In depth technical knowledge of Retail Banking products and services
• Numerical and financial analysis skills

• Competitive Salary: The indicative pay range for this role is AED 16,500 - AED 27,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor led courses, a comprehensive e Learning catalog, on the job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.