Senior CX Designer
Senior CX Designer
- 1 Vacancy
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Job Description
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week i...
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London.
Responsibilities
- Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support).
- Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.
- Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams.
- Monitor journey performance using analytics and customer feedback.
- Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences.
Qualifications
- Degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience).
- Proven track record in digital product, journey, or experience management.
- Strong knowledge of digital analytics, customer research, and CX methodologies.
- Experience with journey mapping tools, A/B testing platforms, and personalization technologies.
Benefits
- Long contract
- Global organisation
- Free breakfast
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Job Overview
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Location
London, United Kingdom
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Offered Salary
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Industry
Sales & Marketing -
Date Posted
4 days ago
