Senior Call Centre Operator
Senior Call Centre Operator
- 1 Vacancy
- 1 Views
Offer Salary
Attractive
For Freelance
No
Job Description
State Government Role in ParramattaSalary: $79,121 + super, leave loading, and monthly RDOFixed Term Contract: 12 months (possibility to go permanent)Work: Hybrid (3 days in-office / 2 days from home...
State Government Role in Parramatta
Salary: $79,121 + super, leave loading, and monthly RDO
Fixed Term Contract: 12 months (possibility to go permanent)
Work: Hybrid (3 days in-office / 2 days from home after training)
38 hours per week / 8:00am-5:30pm
About You- 3+ years insurance experience required
- Previous high-volume complex contact centre experience
- Strong communication, problem-solving, and multitasking skills
- Emotionally resilient, "customer-first" mindset
- Aligned with organisational values and open to feedback
- Handle 30-50 inbound calls per day (account & billing enquiries)
- Provide accurate, consistent information as per company policies
- Meet service standards: call quality, satisfaction, handling time
- Navigate multiple systems while maintaining professionalism
- Collaborate with team to deliver seamless and high calibre customer experience
- Structured onboarding and one-on-one buddy support during training
- Positive, inclusive team culture
- Flexibility and hybrid work after training period
- RDO, leave loading, and super above standard
- You must successfully complete pre-employment checks, including a national police check and two professional references.
- Right-to-work eligibility in Australia is required.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By applying, you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
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Job Overview
-
Location
Parramatta, New South Wales, Australia
-
Offered Salary
Attractive
-
Industry
Call Centre / CustomerService -
Date Posted
13 hours ago