Senior Associate Director

Business

Acquisition & Sales Management

• Generate new business to achieve defined targets in terms of number of customers, volumes and revenue.
• Achieve the targets in terms of product mix, active/passive ratio, liability targets, number of transactions.
• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
• Achieve best-in-class productivity to maximize the efficacy of the sales process.
• Achieve the budgeted cross-sell targets, consistency and penetration.
• Aggressive sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.).
• Maintain and update customer information on C Manager. Accurate and timely generation of reports.
• Activation of dormant accounts.
• Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications.

Customer Relationship Building

• Build and deepen relationships with existing Priority Customers to achieve an increase in share of wallet and revenues.
• Effectively meet customer expectations and handle/reduction of customer complaints.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High Net Worth customers of the Bank.

Processes

• Ensure compliance with laid down processes and procedures.
• Facilitate and implement work process improvements.
• Ensure compliance with Global Process Standards on Customer Data Confidentiality.

People & Talent

• Lead through example and build the appropriate culture and values. Set tone and expectations from the team and work with risk and control partners.
• Ensure ongoing training and development of people; ensure holders of critical functions are suitably skilled and qualified with effective supervision to mitigate risk.
• Employ, engage and retain high-quality people, with succession planning for critical roles.
• Review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards based on performance.

• Ensure KYC/AML updates, proper zero-error documentation.
• Updating the C Manager, adhering to the Contact Management Plan.
• Ensure full awareness of all policies and procedures related to money laundering prevention and KYC.
• Ensure compliance with the above policies and report any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc., and comply with them.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Governance

• Detect any suspicious transactions, money laundering, forgeries, etc.
• Maintain highest compliance with Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
• Ensure all GPS standards are followed and adhered.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank, ensuring compliance with applicable laws and regulations and the Group Code of Conduct.
• Identify, escalate, mitigate and resolve risk, conduct and compliance matters collaboratively.
• Good knowledge of group policies, standards, local regulations and anti-money-laundering requirements.
• Obtain SCA license and timely completion of CPD post-licensing.

Key stakeholders

Internal

• Product Manager - Priority Banking - for launch and implementation of product campaigns
• Customer Service Manager - WM - for product services to customers
• Unit Heads - Treasury - implementation of sales strategies
• Branch Managers - implementation of sales strategies
• Marketing Manager - WM - coordinate marketing and research activities
• Country Money Laundering Prevention Officer

External

• Existing and Prospective Customers - for acquisition and retention of business

Other Responsibilities

• Ability to maintain a highly decent professional environment in the Priority Centre.
• Educate clients on using other delivery channels.

Skills and Experience

University Graduate.

• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong interpersonal skills and leadership ability, encouraging enthusiasm and team spirit.
• Good understanding of the UAE business environment, preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to a multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.