Sales Supervisor Retail Fashion UAE

Sales Supervisor Retail Fashion UAE role at Al-Futtaim

Job Requisition ID: 172817

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.

• Excellent Customer Service
  • Provide a high level of customer service at all times both internal and external, being aware of product categories and able to assist and advise customers professionally.
• Operational Effectiveness
  • Assist the Store Manager with day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. Run the department in the absence of the Department Manager if required.
  • Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS. Handle customer issues at the POS to ensure smooth service.
  • Supervise receiving and display of goods by approved procedures to ensure products are available for customer purchase.
  • When required, assist in other events such as stock takes, new store openings, etc.
• Store Compliance
  • Assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure customers are aware of prices and to protect the company against loss related to incorrect pricing.
• People Development
  • Assist with training and ensure Sales Assistants apply the "Brand Merchandising Principles" at all times to achieve a consistent corporate image and best possible store appearance within the product category.
• Required Skills To Be Successful
  • Extensive experience in Sales, Marketing and Operations in the retail/brand management industry, specifically in Fashion.
  • Strong knowledge of the market, brand positioning and trends.
  • Understanding of the current economic situation and impacts of potential threats and competitors.
• What equips you for the role
  • Minimum Qualification and Knowledge
  • Education: High School Diploma or equivalent
  • Minimum Experience
  • Minimum 2 years of Retail Sales experience, preferably in leading or supervising a team.
  • Job-Specific/Technical Skills
  • Good verbal communication skills
  • Some heavy lifting
  • Ability to stand for a minimum of 8 hours
  • Strong Customer Service
• About Al-Futtaim Retail
  • Al-Futtaim Retail has established itself as a leader in Retail across the Middle East, Africa & Asia for over 30 years.
  • Partnerships with brands including IKEA, ACE, Toys R Us, Inditex Group (Zara, Mango, Bershka and P&B) across regions.
  • Global partner of Marks and Spencer's with over 75 stores offering fashion & food options.
  • Recent launches include Watsons and B&Q; we aim to recruit the best talent from diverse backgrounds across 12 countries and 100 nationalities.

• Not Applicable

• Full-time

• Sales and Business Development
• Industries
• Retail

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