Sales and Service Manager

Sales and Service Manager (16578) GCB 06

Some careers prize diversity more than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs. We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities

• To supervise and monitor the activities of a team of Sales & Service Officers, with a view to increasing the Bank's Advance customer base and maximizing the sales and referrals activities.
• To constantly focus on management of sales activities, motivation and teamwork development activities and improving regular customer service standards which are a key role also.
• To review and follow up action on departmental management information.
• To maximize the level of sales / referrals activity and cross sales activity within the Wealth Management Team.
• To ensure that a consistently high level of Advance customer service is maintained and thus contributing positively to the image of the Bank.
• To contribute to the effective management of customers facilities.

Qualifications Bachelor's degree is must to obtain visa in UAE. Effective people management and interpersonal skills are essential for the role in motivating staff to achieve their goals. Given the varied number of activities with which the jobholder is involved on a daily basis and the size of the customer base, time management and the ability to meet deadlines are valued attributes. Previous experience in a significant operations/retail banking role or a role, which involved a time pressure environment, would benefit the jobholder. Previous experience of working in a sales environment would be helpful to the jobholder.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.