Sales Administrator

Sales Administrator

Sales Administrator
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:

Responsible for accurate and speedy management of key tasks to enable our sales team to protect and grow the portfolio.Supporting drivers of existing customers to ensure they can order their next vehicle test drive booking and general ordering advice.First time right ordering to ensure no delays to the customer's orders and reduction in rework from creating orders with all the correct information and appropriate documents.Working closely with the senior stakeholders to produce and provide accurate reporting and system updates, including vehicle renewals and driver changes.Finding efficiencies through a continuous improvement ethos, combining processing of tasks across multiple sales channels, maintaining a flexible workforce and cross trained to all support areas.Identifying process improvement areas in manual tasks, using appropriate methods to log ideas, including bug boards, working with manager and process specialists to review and implement positive change.Provide a professional and efficient phone service to internal/external customers. Use product and process knowledge to progress requests, make recommendations and promote additional services. Achieve first call resolution at every opportunity. Work within given SLAs.
What will you bring to the global premium automotive brand:Previous experience in Sales and/or Customer Service is essential with Sales through service attitude and proficient telephony skills.Previous experience in the Automotive or Financial Services industry is desirable, but not essential.Self-motivated and able to self-manage, but also able to work well in a team with a proactive nature and ability to identify escalation points.Strong interpersonal and influencing skills who is capable of positive negotiation.High attention to detail and accuracy even when working under pressure, with the ability to multitask.Ability to accurately handle and understand numerical data for quote to order process and reporting purposes.Desire to expand commercial awareness.
How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office

Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background #