Rooms Coordinator

Rooms Coordinator

  •   1 Vacancy
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Job Description

Company Overview Fairmont The Palm is a luxury, world class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms...

Company Overview

Fairmont The Palm is a luxury, world class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. It offers 11 dining outlets, a beach area, a health club, Serenity Spa, and Fairmont Falcons Kids' Club.

Job Description
  • Personally greet all internal/external customers, offering support and fielding enquiries.
  • Answer a wide variety of enquiries from heartists, vendors, etc., both in person, over the telephone and via e mail.
  • Manage all office administration responsibilities, including incoming and outgoing mail, faxes and filing.
  • Complete all letters and correspondence as requested.
  • Administer the purchase process, maintaining an accurate inventory of all supplies and equipment within the department.
  • Maintain confidential filing system as required for correspondence, policies, standards, regulations and various applications.
  • Keep the internal communication boards current, organized and exciting.
  • Use internal and external systems to record relevant data and ensure information is up to date.
  • Assist department head in completing special projects as required.
  • Deal with advance reservations, taking bookings and special requirements where necessary.
  • Operate a proper handover system between each shift.
  • Ensure each guest receives a warm and welcoming reception as soon as they arrive.
  • Be aware of and fully support all Fairmont Policies & Procedures.
  • Carry out any other administrative support duties and responsibilities as assigned.
Qualifications
  • Previous administration experience required.
  • Previous property management system experience an asset.
  • Must be computer literate in Microsoft Windows applications.
  • Must be able to type 25 words per minute.
  • Must possess strong verbal and written skills.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
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