Rider Management Strategy Manager
Rider Management Strategy Manager
- 1 Vacancy
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Job Description
Job responsibilities Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.Collaborating with cross-functional team...
Job responsibilities 
- Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.
- Collaborating with cross-functional teams to align rider management with customer experience goals.
- Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.
- Base on rider's churn rate and lifecycle performance, come up with the active rider keeping strategy.
- 5+ years of experience in operations, strategy-ideally in the rider hailing, logistics, food/grocery delivery business.
- Strong program design skills-especially around workforce segmentation, benefits, and training.
- Prior experience in rider management strategy and customer experience strategy is strongly preferred.
- Excellent data analysis and project management skills.
- A proactive mindset and the ability to thrive in a cross-functional environment.
- Fluent English is required.
- Compete with global players: Broaden your international business perspective and gain practical, hands on experience.
- Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.
- Be part of a high growth business: Help shape the future of food delivery, contributing to an industry that's rapidly evolving.
Mid-Senior level
Employment typeFull-time
Job functionStrategy/Planning and Project Management
IndustriesInternet Marketplace Platforms and Mobile Food Services
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Date Posted
2 weeks ago
