Retail Manager

Candidates based locally will be contacted.

Location : Ras Al Khayma

Experience : 5-10 Years

Title : Retail Manager

Key Deliverables :

1. Multi-Store Operational Oversight

• Supervise all daily activities across the stores managed by TKC including open / close procedures, cleanliness, and customer service.
• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices and service quality across all stores.
• Conduct regular walkthroughs of each outlet to ensure standards, branding, and service delivery are maintained.
• Coordinate with mall management for logistical and operational issues (e.g., maintenance, events, mall promotions, etc.).
• Ensure all stores adhere to legal, safety, and company policies.

2. Staff Management

• Manage and oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers, including first-level grievance handling.
• Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores.
• Act as a key mentor and escalation point for store-level challenges.
• Train staff on emergency protocols, theft prevention, and loss control.
• Evaluate staff performance and recommend promotions, warnings, or terminations.

3. Sales & KPI Achievement

• Set and monitor sales targets (daily, weekly, monthly, quarterly, and annually) for each outlet, ensuring overall store sales targets are met.
• Arrange regular sales meetings with the team to review performance, share updates, and align on targets.
• Analyze sales trends across categories/products and implement strategies to boost footfall and conversion rates.
• Ensure effective execution of promotions, upselling, and cross-selling strategies.
• Conduct competitor analysis and monitor market trends to ensure local relevance.

4. Inventory & Stock Control

• Work with central warehouse or procurement team to manage inventory flow.
• Monitor fast-moving and slow-moving items and optimize stock transfers across stores to maintain availability.
• Ensure all stores conduct regular stock audits and maintain accurate inventory records.

5. Visual Merchandising, Brand Compliance & Marketing

• Ensure brand guidelines are consistently followed in all stores.
• Coordinate seasonal setups, promotional displays, and product placements.
• Conduct random checks to ensure stores are well-presented and brand-compliant.
• Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual merchandising with store teams.
• Coordinate with the Marketing Manager to align social media strategies and campaigns with store operations and business objectives.

6. Customer Experience & Service Quality

• Ensure each store delivers a consistent and high-quality customer service experience.
• Resolve escalated customer complaints across any store.
• Organize customer feedback systems to drive service improvements.

7. Reporting

• Prepare weekly/monthly reports on sales, staffing, stock, customer feedback, and store performance.
• Manage store-level expenses such as petty cash, consumables, overtime, etc.
• Assist in budgeting and ensure cost control without compromising standards.